FREQUENTLY ASKED QUESTIONS
ABOUT STUDIO SIGNATURES
Q) Who is Studio Signatures?
A) Studio Signatures is a family-owned small business established in 2018. We offer custom printing all done in-house from graphic design to final product. Products like t-shirts, decals, drinkware, license plates, and more.
Q) What is the best way to contact Studio Signatures?
A) The best way to contact us is via email, we get push notifications, so your email will alert us upon receiving it. We will respond as quickly as possible.
If you would rather contact us via phone, more often than not we will be busy and let the call go to voice mail. We will call you back as quickly as possible. Do not send SMS text messages, as we will not respond due to so many scammers these days. Sorry!
If you just need a quote, please use our website form “Get a Quote”. We will send you a quote within 24 hours.
Q) Can I buy locally or just online?
A) Yes, we do take local orders as well as online orders via our Website, Etsy, and Facebook.
Q) Can I purchase one custom item or is there a minimum?
A) No minimums, and Yes, you can purchase only one item. However, we do offer price breaks for larger orders.
PROJECT TIMELINES & DEADLINES
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Q) Can you explain your project workflow?
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Q) What is the progress of my project?
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Q) How long will my project take?
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Q) How to get a quote for your project?
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Q) What if my project has a deadline?
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Q) How do I submit documents, images, and media?
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Q) Can I cancel my project at any time?
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PAYMENTS & INVOICES
Q) What payment types do you accept?
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Q) How do I send my payment?
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Q) Do you charge for sales tax?
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Q) How can I be sure there are no hidden fees or extra charges billed to me after the project is completed?
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ABOUT ARTWORK & IMAGES
Q) Can I design my artwork?
A) Yes, you can! For more information, please see our Artwork Guidelines page here!
Q) Can I have your graphic designer create my design?
A) Yes, we would love to create your design, however, please note that there is a $25.00 artwork design fee for basic artwork. For complicated artwork, we charge by the hour.
Q) Do you offer artwork revisions?
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Q) How do I approve or decline a revision?
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Q) What image formats do you accept?
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ABOUT SHIPPING & LOCAL PICKUP
Shipping Policies
We do not ship to P.O. Boxes or Military APO/FPO addresses. We only ship to the lower 48 states in the United States. No international shipping is available. All orders are shipped out within 48 hours after the order has been completed and packed, sometimes sooner depending on the day of the week.
Packaging
Orders are packed safely with assorted packing materials depending on the items being shipped. Breakable items will be double-packed to ensure your item/s arrive safely.
Shipping Carriers & Carrier Services
We use USPS (United States Postal Service), UPS (United Parcel Service), and FedEx (Federal Express) for our orders being shipped to your location. All shipping methods will have a tracking number that will be sent to you via email/text when your order ships.
Shipping Methods
USPS: Ground Advantage Shipping, Priority Mail, and Next Day
UPS: Ground, Next Day
Fed Ex: Ground, Next Day
Rush Orders
We can expedite the production of your order this would incur an extra fee because we would essentially be moving your order ahead of others which may cause overtime issues. Also, we can upgrade your shipping method so that your order arrives to you faster, again this would increase your shipping charge.
Damaged or Missing Shipments
In most cases, you would file a complaint with the shipping carrier and they will contact us. In some cases, we can try to assist you by talking to the shipping carrier to get the problem solved as quickly as possible. If this order needs prompt attention please contact us and the carrier for a fast resolution.
Local Pickup
We do allow local pickup, however we request that you call before stopping by. There are occasions when we may not be available for pickup and we do not want you to stop by for no reason.
ABOUT EXCHANGES, RETURNS & REFUNDS
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Exchanges
We will accept an item back for exchange if the item is found to be defective or there was a printing error on our part. Please be aware we may ask for a digital picture to be emailed or texted to us showing the defect or error. We can do partial exchanges also.
Returns
Due to our products being custom-made, we cannot accept items back for returns. We will accept an item back for exchange if the item is found to be defective or there was a printing error on our part. Please be aware we may ask for a digital picture to be emailed or texted to us showing the defect or error.
Refunds
We can only issue refunds if production on your item/items has not started. Please contact us by phone as quickly as possible if you require a refund, we will check the status of your order and will gladly issue a refund only if production hasn’t started, otherwise, no refund will be issued. Refunds approved will be processed immediately and the refund amount will be placed back in the account you used to pay us with. We can do partial refunds as well.
ABOUT WARRANTIES & GUARANTEES
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